How to Troubleshoot Alexa Device is Unresponsive?

Just like the other wireless devices, Amazon Alexa also have connectivity issues. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. The light ring start flashing red instead of blue. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error.

Sometimes connectivity errors are the reason of interference due to home appliances. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’.

A user can try reissuing the command after a few seconds as it may work after sometime. Also, a user can try to reboot the device to fix this problem. To reboot the device, simply press the power button for 30 seconds. The power button is present on the top of the Alexa.

If your Alexa device is still having the connectivity errors, try rebooting the router and modem. If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. Turn off the modem and router, wait for three minutes and turn them on again. Now, wait for another 3 to 5 minutes before you turn on the router.

If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. If it fails, then you can try to update the wifi settings.

• Go to the ‘Menu’ in Alexa App and choose the ‘Settings’ option.
• Choose your device and click on the ‘Update WiFi’ option.
• Press and hold the ‘Action’ button on your Echo device until the light ring turns to the orange. The application will connect to the Echo device and you will be able to see the list of wireless networks.
• Choose your wireless network and enter ‘password’. If there is no wifi network, scroll to the down and choose ‘Add a Network’ option.
• Choose ‘Connect’ and once you are connected, the confirmation will appear on your application.

This will help you to fix the ‘Alexa Device is Unresponsive’ issue and your device will start working again. To check, you can say ‘Are you connected to the internet?’. This will help you to check if the connectivity error is fixed or not.